Batman: Arkham City Now Featuring Disappearing Save Files

[Siren]

How would you like to spend hours playing Batman: Arkham City and only needing to solve one more Riddler joke and then just like a cruel joke, your game save deletes itself? Many gamers are crying foul over at the Arkham City forums after their games saves have vanished from their Xbox 360 consoles after applying a recent update. It appears that it is only affecting the Xbox 360 version at this point in time.

Warner Bros. has swooped into action and they are asking any gamer that is experiencing this issue to send them an email at support@wbgames.com and answer the following the questions so that they can get to the bottom of the mysterious game save deletions.

• What version of the XBOX 360 hardware are you are experiencing the "disappearing save files" issue on?
  
• What storage method are you using to save your Batman: Arkham City game files to (i.e. XBOX 360 hard drive, XBOX 360 memory unit, USB drive)?
  
• What version of the XBOX 360 system software do you have on your machine?
  
• Are you running a Beta version of the forthcoming XBOX 360 "Holiday 2011" system update?
  
• Have you experienced the "disappearing save files" issue before and/or after installing any Batman: Arkham City DLC content (If yes, please be specific as to the DLC content you have downloaded)?
  
• Have you experienced the "disappearing save files" issue before and/or after installing either of Batman: Arkham City's two title updates?
  

Warner Bros. released a statement regarding the missing save files and they want gamers to know that they are working hard on finding where the error is happening and that they appreciate your understanding.

"We greatly appreciate and value you as a customer and apologize for any inconvenience if you have encountered any technical problems which might have impacted your experience with the game....

...Hopefully, the information you provide will result in a more specific pattern to emerge which will let us consistently reproduce the “disappearing save files” issue and ultimately get a fix in place"

via Batman: Arkham City Forums and Eurogamer

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